Help / Support

Shopping

Use the menu bar to choose one of the categories of our entire range of products. Those categories offer you an overview of the products contained. You can now directly place any product directly in the shopping basket or view further details by clicking on the picture. If the button "Add to cart" is not present, the product is currently not in stock. Of course you can also access the shopping basket from here.

Searching for articles

The search field in the navigation enables you to search for articles directly. Just enter the product name. If you are not sure about the search term, you may also use partial terms and placeholders (wildcards). For example, entering %air will find terms such as "hair" and "fair".
You can use the % sign several times in a term as well, for example %race%2003.

Adding products to the shopping cart

If you wish to add additional products to the shopping cart, just click on one of the categories in the menu to return to the overview. The contents of the shopping cart will be saved. In case you wish to order more than one item of the same kind, just change the amount in the "amount" field of the shopping cart or in the detail view of the corresponding product before adding it to the cart.

Removing items from the shopping cart

In case you placed an item in the shopping cart by accident, you can remove it at any time. Just click the [x] symbol in the cart next to the item you wish to remove. The total cost and remaining amount will be recalculated.

Customer login and password

If you already ordered before and created a customer account, the "My account" button in the top right corner allows you to access to your personal account. This grants you several advantages. First of all, you can reduce the time it takes to place an order simply by entering your email address and password. The address fields will be filled automatically, using the data you provided when you created your account. Furthermore you can check your previous orders at any time, as well as change your personal information. Package tracking may also be available.

I forgot my password. What now?

Not a problem. Simply click on "forgot your password". Then you can enter the email address you used to register your account and we send you a link which you can use to reset your password.

Contact

If you have any further questions, you are welcome to contact us directly.

You can reach us via
Email: info@thefloatingisle.de
Telephone: +49 (0) 8031 - 22 00 22 44 (Mon.-Fri. 9 AM - 6 PM)
or using our contact form.